In the unfortunate event of a claim we've made it easy and secure to create a ticket.
We use Claimlane as our platform for all claims and returns. This is both fast and helps both parties to keep track of the history of all claims.
Make sure to have the following ready while creating a claim:
A picture (you can take a picture while creating the claim)
Please make sure that the claim is no more that two years old. Otherwise we won't be able to accept it.